Your privacy is important to MaxOne, LLC (“MaxOne”). This Privacy Policy covers how we may collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.
1. Collection and Use of Personal Information
Personal information is data that can be used to uniquely identify or contact a single person. We may use personal information to provide our products and services, as well as for purposes such as auditing, data analysis, and research to improve MaxOne’s products, services, and customer communications. You may be asked to provide personal information when in contact with MaxOne. MaxOne and its partners may share personal information and use it as described in this Privacy Policy. Such information may be combined with other information to provide and improve products, services, content, and advertising. By providing us with personal information about yourself through any means, you consent to the collection, use, disclosure and transfer of that information, and to us sending you marketing communications related to our products and services. If you do not provide us with requested personal information we may not be able to provide you with some or all of MaxOne’s products and services.
2. Personal Information We Collect
When you visit our websites, download or install a software application, create a registered user account, purchase a product, register a product, complete a survey or download a software update, we may collect information, including: name, mailing address, phone number, email address, athlete profile information (as described in Section 5 below), contact preferences, credit card information and payment history.
We may also collect such information when you contact us in person (for example, at clinics, conferences, workshops, seminars and other events), via telephone, facsimile or email. When you send us an email, that address will be recorded automatically for purposes of replying to your email. Otherwise, we will use the email address you provide on request for regular communications with you. By providing your email address, you are subscribing to our newsletter and product updates, which may include information about new features and new services. You may unsubscribe from this content by following the steps detailed in the email footer.
We may receive and store certain types of website usage information when you visit our websites. Website usage information helps us determine how visitors arrive, what type of content is most popular and which visitors are interested in particular content and advertising. We may collect the page visited, the time, the source of the request, the type of browser making the request, the preceding page view and other information about your engagement. We may also collect your IP address and your Device Identifier. A Device Identifier is a number automatically assigned to the computer, cell phone or tablet used to access the Internet. We may associate your Device Identifier with the personal information you provide.
Certain aspects of our websites can be used anonymously. We do not collect personally identifiable information about you if you only browse such sites. However, if you choose to access our websites anonymously, we may not be able to provide you with particular products or services. We do collect personal information if you provide any such personal information, register as a user, provide details at an event, complete a survey or supply personal details through any other form of correspondence. MaxOne uses this information to provide products and services, as well as for billing, identification, authentication, products and services improvement, contact and research purposes.
Information Collected for Software Analytics
In order to improve our software and user experience, we may collect and store certain information about you and your use of our software. This information may include: date; time; computer identity; operating system; language; region; log preferences; registration key; license level; license code; license code status; code registration date; last validation date; ethernet address; IP address; mac address; licensed software name and version; OS version; and any other information about user actions required to improve, support and maintain our software.
3. Cookies
A cookie is a small amount of data which often includes an anonymous unique identifier that is sent to your browser from a website and stored on your computer’s hard drive. We use cookies to record current session information, but do not use permanent cookies.
4. Web Beacons
Our website contains electronic images (generally, single-pixel .gif images) called “web beacons.” Web beacons allow MaxOne and third parties to monitor and collect information about the viewer of the web page, web-based document, e-mail message or other communication, such as the type of browser requesting the web beacon, the Device Identifier of the device that the web beacon is sent to and the time the web beacon was viewed. MaxOne uses web beacons to count web browsers, visits and page views. It also uses beacons to monitor traffic and conversion patterns, to personalize your experience, including advertising and content, and to determine whether or not messages were opened, links were clicked or notifications/offers were acted upon.
5. Athlete Profile Pages
These pages may contain: name, home and email addresses, phone number, school (name, city and state), graduation year), age, birth date, photograph, height, weight, jersey number, sports position, performance scores, speed and strength information, and sports awards. This information can be accessed by the athlete, coaches, and team administrators.
6. Data Storage
MaxOne uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage and related technology required to run the MaxOne website, and such third party vendors may collect and store your data on behalf of MaxOne. MaxOne owns the code, databases and all rights to therein. MaxOne incorporates reasonable safeguards to help protect and secure your personal information. However, no data transmission over the Internet, or wireless transmission, or electronic storage of information can be guaranteed to be 100% secure. Please note that MaxOne cannot ensure or warrant the security of any information you transmit to JMBP Ventures via its websites and or products, and you do so at your own risk. The websites are general audience websites.
7. Disclosure to Third Parties
Personal information is not shared with or sold to other organizations for commercial purposes, except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
- It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law.
- If MaxOne is acquired by or merged with another company. If this happens we will notify you before information is transferred.
- We share information with our partners, licensees, agents, representatives, distributors, independent contractors and/or authorized third party.
8. Hoster Service Partners and Their Privacy Options
Our network advertising partners include Facebook, Google, Twitter, and their advertising networks. Facebook and Google use cookies, web beacons, and similar technologies to collect information and use that information to provide measurement services and target ads.
9. Children Under 13
MaxOne values the privacy of children and of all of its users. This COPPA Privacy Policy (“COPPA Policy”) is designed to comply with the Children’s Online Privacy Protection Act (“COPPA”) and contains important information about how we collect, use, and disclose the personal information we collect from children under thirteen years old who participate in services provided through our website, www.gomaxone.com (the “Site”) and the services, such as courses and team communication provided on our site (the “Services”). In the course of providing these Services, MaxOne may come into contact with information, including personal information, from the users. Some, but not all, training resources are directed towards children under 13.
For your child’s safety, MaxOne services are designed to identify children under the age of 13 and gain verifiable consent from their parents before their use. Should a child whom we know to be under the age of 13 send personal information to us, we require the child to include parent contact information and immediately notify the parent of the child’s desire to use our services. The child’s profile will be deleted, including all information input from that child, within 5-days of creation if there is no parental consent. Parents are reminded of this requirement on a daily basis each day after account creation. Parents can consent by filling out and signing a consent form or by paying a small fee with a credit card.
We may collect information about children directly from children, as well as automatically through a child’s use of our Site and Services. We will not require a child to disclose more information than is reasonably necessary to use our Services.
MaxOne operates the Site and Services and will collect children’s personal information as described in this COPPA Policy and our Privacy Policy. If parents would like to review their child’s personal information on file or refuse to permit its further use MaxOne can be contacted at:
40 Pearl Street NW
Suite 200
Grand Rapids, MI 49503
info@gomaxone.com
312-883-1555
You will be required to authenticate yourself as the child’s parent to receive information about that child.
We do not sell children’s personal information, and a child may not make his or her personal information public through our services. In general, we may disclose the personal information that we collect about children to provide our Services, to comply with the law, and to protect MaxOne and other users of our Services.
We recognize that protecting your child’s identity and online privacy is important. MaxOne will only retain personal information collected online from a child for as long as necessary to fulfill the purposes of use in the MaxOne services.
10. Online Training
Online Training Sessions are governed by the privacy policy of a separate company, Citrix.
11. Tracking
This website does not respond to do not track settings in browsers.
12. Our Company-Wide Commitment to Your Privacy
MaxOne is committed to the protection of your personal information. To make sure your personal information is secure, we communicate our privacy and security guidelines to MaxOne employees and strictly enforce privacy safeguards within the company. Please read this policy before visiting our websites, accessing our services, or providing any personal information to MaxOne. If you wish not to have your information used and disclosed as provided in this policy please do not provide such information, or contact info@gomaxone.com for further assistance. In doing so, please understand that your access to information, services and other benefits may be substantially limited.
13. Changes
MaxOne may periodically update this policy. By using the websites and products, you acknowledge your agreement to the terms of this Privacy Policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the email address specified in your membership account or by placing a prominent notice on our website.
14. Privacy Questions
If you have any questions or concerns about MaxOne’s Privacy Policy or data processing, please contact MaxOne at: info@gomaxone.com